Mt Laurel, NJ, November 4, 2014 – DialConnection, LLC (“DialConnection”), a leading provider of integrated cloud and on-premise contact center solutions, today announced the appointment of Klaus Besier and Keith Larson to the company’s Board of Directors, as the company prepares for accelerating growth.
“We welcome Klaus and Keith to the Board of Directors and look forward to working with them as DialConnection expands its solution offerings,” said Michael Vesper, Chief Executive Officer of DialConnection. “As one of the fastest growing tele-services organizations with installations spanning the globe, we are well poised for rapid growth. With an expanded Board of Directors and the deep experience of seasoned industry leaders, we will much better prepare ourselves to capitalize on our growing market opportunities.”
As members of the Board, Klaus and Keith will provide guidance to the DialConnection leadership team to enhance the value of the company for all shareholders. “Their extensive expertise and deep knowledge as well as proven success in working with both small and large software companies will be an extremely valuable resource to the company going forward,” commented John Bates, Founder and Partner at Potomac Equity Partners. Earlier this year, Potomac Equity, and DialConnection, announced the partnership and recapitalization of DialConnection.
DialConnection, through its flagship product DialIntelligence, initiates millions of customer interactions every day in contact centers located world-wide. The Company’s offerings include inbound and outbound call management solutions, automatic call distribution, interactive voice response, call recording, intelligent text messaging, voice analytics, real-time data automation, and reporting and business analytics tools, via its cloud and premise platforms. DialConnection also recently rolled out its industry-leading mobile phone dialing solution, mobileComply, which is fully compliant with the latest regulatory compliance requirements.
About Klaus P. Besier
Mr. Besier recently finished a five-year tenure as Chairman and CEO of RES Software, an enterprise software solutions provider, and has more than 35 years of leadership in the enterprise software industry. Previously, Mr. Besier built and led the strategic direction of global software leader SAP America, Inc. as its President and CEO. Under his leadership, SAP America grew from $50 million to $1 billion in revenues in less than five years. During his career, Mr. Besier also served as President and CEO of Firepond Inc., which he took public in one of the most successful IPOs of 2000. Mr. BesierKlaus also held the role of President and CEO of Neoware, Inc., where he drove a transformation of the business and strong topline growth that resulted in its acquisition by HP in 2007 with a total transaction value of more than $300 million.
About Keith N. Larson
Mr. Larson is a leader in the contact center software solutions sector. He most recently served as a Board member and senior executive at the contact center solutions provider LiveVox, which recently formed an alliance with Aspect Software. Previously, Mr. Larson was an Executive Vice President and Board member of Monet Software, a provider of workforce management solutions to contact centers. Mr. Larson also previously was the Vice President and ran the $400 million contact center CRM solutions division for Avaya Inc.
DialConnection is a leading provider of integrated contact center solutions, including inbound and outbound call management solutions, automatic call distribution, interactive voice response, call recording, intelligent text messaging, voice analytics, real-time data automation, and reporting and business analytics tools, via its cloud and premise platforms. DialConnection’s proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries including financial services, education, healthcare, government and outsourced contact center industries.DialConnection is an international leading provider of contact solutions offering both a premise and cloud based solution for the collections, financial services, government, healthcare, investment banking, telemarketing and utilities industry since 2000.
For more information about DialConnection and mobileComply, contact David Sargent at 856.336.6132 or visit www.dialconnection.com.
About Potomac Equity Partners
Potomac Equity Partners is a Washington, D.C.-based private equity investment firm focused on providing superior equity returns through the close partnership and collaboration with its portfolio company management team members. The firm strives to invest in companies with leading products and services, superior management teams, and in which its invested capital and collaborative efforts can enable companies to exponentially ramp their long-term growth prospects and overall performance. The principals of Potomac Equity Partners have a long and successful history of investing with management teams across a wide range of industries including software and technology, education and training, information services, and healthcare. For more information, visit www.potomacequitypartners.com.